Provide Feedback

The Wesley Hospital genuinely welcomes your feedback. We strongly encourage you to send us your thoughts, comments and questions.

If you have any issues or problems that relate to your admission to hospital please let us know.

At the time of your discharge you may receive a Patient Survey form which we use to obtain information about our care and service delivery. We would appreciate your completion and return of this survey.

The hospital has a formal compliments and complaints management process and we value feedback.

If you wish to provide us with additional feedback or make a complaint about any aspect of your hospital experience, you may either:

• Contact the Patient Liaison Officer on 3232 7470, or email safety.quality@uchealth.com.au or Quality and Safety, The Wesley Hospital, GPO Box 499, Toowong, QLD 4066.
• Write to the General Manager at The Wesley Hospital, PO Box 499, Toowong, 4066.

Alternatively you may complete and submit the form below.

We welcome the opportunity to resolve any concerns or complaints with you directly. If you are not satisfied with the manner in which your complaint was handled you can write to:

Office of the Health Ombudsman.
Phone: 133 646
info@oho.qld.gov.au
www.oho.qld.gov.au

Private health insurance complaints can be lodged with:

The Private Health Insurance Ombudsman
Phone: 1300 362 072
phio.info@ombudsman.gov.au