Your Stay

Speaking to your doctor after surgery

If your relative or carer would like to speak to your surgeon after your surgery, please give their contact details to the staff in the Day of Surgery Unit and we will request the surgeon to make contact after surgery.

Going to the ward

If you are being admitted to a ward, arrangements will be made to escort you to the ward when your accommodation is available.

Going home the same day

If you are having a Day Procedure, it is important that you comply with the following important requirements:

  • Arrange for a responsible person to collect and stay with you for the first 24 hours following your Day Procedure. If on admission, arrangements have not been put in place; your procedure may have to be cancelled.
  • Do not drive your car or use heavy equipment for the 24 hours following your procedure, as anaesthetic drugs cause drowsiness.
  • Do not sign any legal documents or make important decisions for 24 hours following your procedure.
  • The nursing staff will record the name and number of the person who is collecting you after your surgery/procedure. They will contact the nominated person and tell them the approximate time you will be ready to be collected. There is a designated day patient pick-up car parking area at the front entrance of the hospital, for short term use.
  • Follow the post-procedural instructions given to you and contact your doctor or present to an Emergency Department should you have any post-procedural complications.
  • If you are an Endoscopy patient following your procedure the results of your investigation will be sent to your GP.

Going home from the ward

Following an overnight admission, discharge time is 10am.

We ask that you respect this time so that we are able to accommodate other patients awaiting surgery or treatment. Before you leave, you will be provided with information relating to your medications, appointments and discharge instructions as appropriate.

Your Accommodation

Bed allocations are made on the day of admission. The allocation of shared room accommodation is made subject to clinical need and availability.

Telephones

All general ward beds have a telephone which you can use to make local, STD and ISD calls. All calls are metered and will be charged to your credit card if not covered by your health insurance.

Patient enquiries

All telephone enquiries should be directed to the hospital switchboard on (07) 3232 7000.

If you are an inpatient we recommend that your family and friends do not telephone until mid morning to allow routine patient care activities to be undertaken. We also suggest that you designate a family member to be the central point of call to keep your family and friends informed of your progress.

Mail Delivery and Posting

Mail is distributed to hospital wards Monday to Friday. Mail may be posted in the post box located on Level 2 outside the main entrance. Postage stamps are available for purchase at the Florist and Gift Shop on Level 2.

Television

Each bed is equipped with a television for patient use. In addition to regular free-to-air programming, cable channels and digital radio stations are also available.

Wesley TV Guide

  • Channel Guide

Internet access

To use the hospital wifi, log in as UHC Guest on your electronic device.

An internet kiosk is also available in the Gown and Glove Restaurant located on Level 1.

Faith services

Faith services

  • Pastoral Care

  • Chapel

  • Praying Hands

Clinical Services provided by other parties

Pathology

Pathology services are supplied by a number of third party service providers who attend the hospital campus (e.g. QML or Sullivan & Nicolaides). Your doctor determines which provider is used. Charges for pathology services will be billed separately by the individual provider.

Radiology

Wesley Medical Imaging provides inpatient radiology services to hospital patients. Charges for radiology (or imaging) services performed during your hospital admission will be billed separately.

Retail pharmacy

A privately operated retail pharmacy which also sells a range of toiletries, make-up and other items is located on Level 2 of the Sandford Jackson Building.

Health fund support

For holders of White or Gold Cards issued by the Department for Veterans Affairs, a Veterans Affairs Liaison Officer is available to assist with coordination of your care, liaison with the Department of Veterans Affairs and to provide support.
To contact DVA please telephone 13 32 54 (local) or 1800 555 254 (regional - free call).


Next Steps

Useful information for your stay at The Wesley Hospital is presented in this booklet and presentation.