Emergency Centre

Our Emergency Centre is open 24/7 for you and your family during this challenging time. Our service is supported by our specialist doctors and comprehensive range of services.

If you are concerned you may have COVID-19, please follow Queensland Health guidelines.

Please note that as part of our current visitor restrictions; only one (1) support person may accompany the patient.

Wesley Emergency Centre
Wesley Emergency Centre

Whether it’s a sudden accident, illness, injury or pain, the Wesley Emergency Centre is available 24/7, 365 days a year to patients of all ages. With low wait times and a comprehensive range of services available, you can be sure that your health is in the best hands. 

Referral and assessment

Patients may choose to visit the Wesley Emergency Centre independently or may be referred by their GP or the Queensland ambulance service. On arrival, you will be assessed by an experienced emergency nurse called a ‘triage nurse’ who will review your symptoms.

You will then be seen by a doctor in order of priority, with patients needing the most urgent care to be seen first. If required, admission to the Wesley Hospital can be arranged directly from the Wesley Emergency Centre.  

We recommend that mobile phones are turned off or placed on silent-mode during consultation with the nurses and doctors. This will help minimise any distraction so that our nurses and doctors can focus on your safe care and treatment. 

Waiting times

You will be seen by a doctor following your assessment by the triage nurse. We will do our very best to make sure you are comfortable and that we keep your wait for a doctor to a minimum. Please let the nurse know if your condition changes in any way during this time.

We ask that you do not eat or drink while waiting for the doctor as this can affect any tests or procedures you may need. 

If you are a patient requiring admission into the hospital for further treatment, you may on some occasions experience delays getting to the ward. We strive to keep any wait times to a minimum and our staff will be on hand should you require any assistance. Your health and safety is our number one priority.

Your treatment

Our team of highly skilled professionals will treat you within the emergency centre. If possible and appropriate, we may also suggest treatment at home or by your GP. If your problem is more serious or requires further tests, we may advise that you be admitted to the hospital.

To assist us with your care, please notify us of:

  • Allergies
  • Health problems (past and existing)
  • All medication and treatments
  • If you are pregnant or breastfeeding
  • Recent visits overseas
  • Other information that my help us with your care.

Information for relatives and friends

Family and friends are welcome to be with you in the emergency centre however we ask that you please limit the number of visitors to two at a time. In some cases, relatives may be asked to leave the room during medical assessments, and are welcome to return after any procedures are completed. Parents of children receiving medical care are encouraged to stay with their child at all times. We also ask that you and your family respect the privacy of others while in the emergency centre.

Patient enquiries

Enquiries about patients in the Wesley Emergency Centre can be made by phoning 07 3232 7333. To assist our staff with supporting patients in the Wesley Emergency Centre, please limit the number of enquiry calls you make. We recommend having one key person making enquiry calls and then passing information on to other relatives and friends if necessary.

Keeping our emergency centre safe

The Wesley Emergency Centre strives to ensure a safe and friendly environment for patients, visitors and staff. For your safety, we will not tolerate violence, swearing, threats or verbal abuse towards anyone in the centre at anytime.

We understand that visiting an emergency centre can be stressful and sometimes overwhelming for you, your relatives and friends. Please communicate your needs to us and we will do our best to assist you.

Please help us keep our emergency centre safe for all patients, visitors and staff, so that we can focus on providing you with quality care.

Going home and follow up care

On discharge, you will be given advice about follow-up care. This may include:

  • Instruction sheets
  • Drugs or scripts
  • Appointments for further tests
  • Medical certificates; and
  • Work Cover information.

Our emergency centre staff work closely with patients’ GPs. After a visit to the centre our doctors, with the patient’s permission, will provide feedback to the GP and if necessary, patients may also be referred on to a specialist.

You may be contacted following your visit to make sure you are recovering well and have no further problems. Please ring the Wesley Emergency Centre on 07 3232 7333 if you are concerned or need more information.

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