Contact: 07 3232 7333
The Wesley Emergency Centre is open 24-hours-a-day every day of the year. It offers patients direct access to the comprehensive facilities on offer at The Wesley Hospital. All staff at the centre are committed to providing the highest standard of care in a compassionate environment. Patients may be referred to the centre by their family GP, via The Queensland Ambulance Service or choose to visit the centre independently.
On arrival you will be assessed by an experienced emergency nurse. Following this you be seen by the doctor in order of priority. The patient seen first will be the person needing most urgent care at that time. Admission to The Wesley Hospital, if required, can be arranged directly from the Wesley Emergency Centre.
Visiting the Emergency Centre
Soon after you arrive at the Wesley Emergency Centre you will be seen by a specialist emergency nurse called a ‘triage nurse’. The triage nurse will assess your symptoms and this assessment allows patients with life-threatening symptoms to be seen first.
Some patients who arrive after you may be seen before you if their condition needs more urgent attention on arrival. Please let the triage nurse know if your condition changes.
You will be seen by the Doctor as soon as possible following your assessment by the triage nurse. We will do our best to keep your wait to a minimum and make sure you are comfortable. Please communicate your needs to the nurse during this time.
We ask that you do not eat or drink before you see the Doctor as you may need tests or procedures that require you not to eat or drink beforehand. On some occasions when patients are admitted to the Hospital there are delays getting to the ward. All of your health care needs will be met while in the Emergency Centre. Again let us know what you need and we will help you.
If your problem can be treated within the Emergency Centre this will be done. We may also suggest treatment at home or by your family GP. If your problem is more serious or requires more tests, then we may advise that you be admitted to the hospital.
Please let us know of:
- Allergies that you have
- Health problems you have had
- All drugs and treatments that you are having
- If you are pregnant or breastfeeding
- Recent visits overseas
- Other information that my help us with your care.
Information for relatives and friends
Your family and friends are welcome to be with you in the Emergency Centre. Please limit the number of visitors to two at a time. We ask that you and your family respect the privacy of others while in the department. Your relatives may be asked to leave the room during medical assessments, they are welcome to return after the procedure is completed.
Parents of children receiving medical care are encouraged to stay with their child at all times. There are a number of food outlets on the hospital campus. Our receptionists will be more than happy to give you directions. There are vending machines located just outside the Emergency Centre front doors and a water cooler in the waiting room.
Please do not bring valuables into the Emergency Centre. The hospital accepts no responsibility for valuables brought in during your visit. A relative may like to take them home for you.
Enquiring about Emergency Centre patients
Enquiries about patients can be made by phoning the Emergency Centre on 3232 7333. For relatives of patients please limit the calls. One person may like to call and pass information on to other relatives and friends. Mobile phones must be turned off before going into the department, as at times they interfere with equipment.
Code of behaviour
A code of behaviour exists to ensure a safe and friendly environment for patients and visitors as well as staff. A visit to the Emergency Centre can be stressful for you and your relatives and at times this may leave you feeling overwhelmed. Please help us make the centre safe for patients, relatives and staff. For your safety we will not tolerate violence, swearing, threats or verbal abuse towards anyone in the centre at anytime. If you are worried or stressed please communicate your needs to us.
On discharge you will be given advice about follow-up care. This may include: instruction sheets, drugs or scripts, Appointments for further tests, medical certificates and Work Cover information. If you are unsure about the information, ask again prior to leaving for more information or phone back following your visit to confirm what the instructions we have given you.
Your follow-up care
Staff at the centre work closely with the patient’s GP. After a visit to the centre, our doctors, with the patient’s permission, provide feedback to the family GP. Patients may also be referred on to a specialist, when necessary. You may be contacted following your visit to make sure you are recovering well and have no further problems. Please ring the centre if you are concerned or need more information.