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Cultural wellbeing for First Nations patients and families
With respect for culture, we are committed to reconciliation and to supporting you and your family on your healing journey, both during and after your visit to The Wesley Hospital.
Our Aboriginal and Torres Strait Islander Peoples Support Service consists of First Nations staff who are available to support your cultural and emotional wellbeing while in hospital.
Our First Nations staff can provide:
- Cultural liaison: Serving as a bridge between the hospital and First Nations patients, ensuring effective communication and cultural sensitivity in care.
- Advocacy: Advocating for the rights and needs of First Nations patients within the hospital.
- Information: Assisting First Nations patients to access information and make informed decisions.
- Support and navigation: Assisting patients and family to understand the hospital system and the options available.
- Emotional support: Providing social and emotional support to you and your family, especially during challenging medical situations.
- Discharge planning: Assisting with planning your transition from hospital to ensure a smooth return to community.
Further support: 13YARN
13YARN[Thirteen YARN] is the first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. It offers a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal and Torres Strait Islander Crisis Supporter.
To speak to a 13YARN Crisis Supporter, please call 13 92 76. The service is available 24 hours a day, 7 days a week.
My healthcare rights
To learn more about your rights as a patient as part of the Australian Charter of Healthcare Rights, please click through to read our healthcare rights fact sheet. The charter describes what you, or someone you care for, can expect when receiving care and these rights apply to all people in all places where healthcare is provided.
Enquiries
To contact our Aboriginal and Torres Strait Islander Peoples Support Service, please speak to your treating team at any time if you’d like to access support, or call 0448 092 680 at anytime. If it goes to message bank please leave a message. You can also send an email to reconciliation@ucareqld.com.au or via the button below.